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CM.com | Conversational Commerce - - ContactHelpSign inContactRegisterAlready have an account?Sign in hereContactRegistermenu Cloud Software for Conversational Commerce.Create excellent conversational customer experiences and turn any conversation into a conversion.Sign Up to the PlatformDiscover our SolutionsOutperform ExpectationsEmpower your marketing, sales and customer service with our Communications and Payments Platform. Respond to the customers' need for real-time and personal contact with businesses, and automate and personalize all customer interactions through their favorite mobile channels.JOIN OUR HAPPY CUSTOMERS CM.com X Formula 1 Heineken Dutch Grand PrixAs Event Supporter of the Formula 1 Heineken Dutch Grand Prix, we've teamed up with the Dutch Grand Prix to provide the best fan experience.Would you like to know how we contributed?Read MoreFrom Conversation to Conversion Engage With CustomersExpand Your Market ReachAutomate Customer ServicePersonalize Your Message?Monetize ConversationsEngage With CustomersDiscover Mobile Service Cloud >All-in-one Customer Service Software for a five-star service. One Omnichannel InboxMake Customer Service EasyMake Customer Service EasyInteract with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.Team CollaborationBoost Efficiency & Productivity Boost Efficiency & ProductivityCommunicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.Automation and IntegrationsEnrich Customer Experiences and Work SmarterEnrich Customer Experiences and Work SmarterPersonalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.Interact with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.Communicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.Personalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.Expand Your Market ReachDiscover Communications Platform > Connect once, communicate forever. Easy and cost-effective solution to reach your audience.SMSReliable SMS Messaging for Business CommunicationReliable SMS Messaging for Business CommunicationConnect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.VoiceSecure and Cost-Efficient Voice SolutionsSecure and Cost-Efficient Voice SolutionsEnjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API. Conversational ChannelsBusiness Communication on All Channels via one APIBusiness Communication on All Channels via one APIConnect once to our Business Messaging API, and start sending messages on all popular channels such as SMS, RCS, WhatsApp Business, Apple Business Chat, and Viber for Business.Connect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.Enjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API.Connect once to our Business Messaging API, and start sending messages on all popular channels such as SMS, RCS, WhatsApp Business, Apple Business Chat, and Viber for Business.Automate Customer ServiceDiscover Conversational AI Cloud >Advanced conversational AI Chatbot solution.Your Own AI Chatbot Scale Customer Service Easily and Automate ConversationsScale Customer Service Easily and Automate ConversationsManage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology. 24/7 AvailabilityHelp Your Customers Fast and SmartHelp Your Customers Fast and SmartProvide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.Guaranteed Data Security & PrivacyProtect Your Company & Your CustomersProtect Your Company & Your CustomersTrusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.Manage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology. Provide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.Trusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.Personalize Your MessageDiscover Mobile Marketing Cloud >For businesses that want to start conversations with people, not profiles.Omnichannel MarketingCreate Superior Customer ExperiencesCreate Superior Customer ExperiencesMobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more. ?Customer Data PlatformUnify and Centralize Data With Our Customer Data PlatformUnify and Centralize Data With Our Customer Data PlatformCustomer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.Marketing AutomationCreate Workflows and Let Us Do the Heavy Lifting for YouCreate Workflows and Let Us Do the Heavy Lifting for YouWith our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more. ?Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.With our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.Monetize ConversationsDiscover Payments Platform >Accept online and offline payments on one complete payments platform.Payment AcceptanceAccept All Payments on Any Channel or DeviceAccept All Payments on Any Channel or DeviceOffer customers their preferred payment methods for fast and easy check-out. Build and personalize your check-out page in a way that reflects your business and the needs of your customers.Mobile PaymentsSecure and Easy Payments via Payment Links and QR codes Secure and Easy Payments via Payment Links and QR codesSend payment requests to customers with payment links via their preferred communication channels or get paid directly with easy and hassle-free QR Payments.Conversational PaymentsSeamless Transactions Within the ConversationSeamless Transactions Within the ConversationThe cashless trend is set to continue! Create a presence on all important messaging channels and allow payments in the conversation for the optimal customer experience. Offer customers their preferred payment methods for fast and easy check-out. Build and personalize your check-out page in a way that reflects your business and the needs of your customers.Send payment requests to customers with payment links via their preferred communication channels or get paid directly with easy and hassle-free QR Payments.The cashless trend is set to continue! Create a presence on all important messaging channels and allow payments in the conversation for the optimal customer experience.#1 Cloud Software for Conversational Commerce Founded in 1999More than 20 years of experienceGlobal FocusLocal presence in 20 countries118 CountriesCustomers across 118 countriesLicensed PSPLicensed Payment Service Provider24/7 SupportGlobal monitoring & supportListed Company Listed at Euronext AmsterdamWhy Customers Choose CM.com CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.Colin Peters, Director at Radius Payment SolutionsCM.com proposed to change the look and feel of the payment environment to match Foodbag’s look and feel. To us, CM.com is more than just a payment provider; they are a payment partner in the entire customer journey.Stéphane Ronse, Founder of FoodbagAfter the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need.Katie Hucks, Customer Service Manager at Revolution Beauty The functionalities of Mobile Marketing Cloud fit in seamlessly with the desire to improve our online performance and marketing communication.’Martin van Berkel, Communication Manager at De NevoboOne Platform for Small, Mid-Sized, and Enterprise BusinessesAPI SolutionsOur APIs help you to connect your software or application to our products. You can integrate SMS, Conversational Channels, Voice, Payments, and all our other products. To make it easy, we have Apps to help you set up your connections as well as SDKs.Find Out MoreSoftware SolutionsOur user-friendly web-based interface empowers individuals to create, send and schedule mobile marketing campaigns, receive incoming messages, automate marketing workflows, sign documents online, and much more.Find Out MoreExternal IntegrationsImplement our services into your own software through plug-and-play integrations. Our plugins are widely used and supported by selected partners. Extend the functionality of your software without expensive and time-consuming developments. Find Out MoreRECOGNIZED AND ACCREDITED BYReady to Transform Your Business?Find out why our Communications and Payments Platform is trusted by leading companies worldwide. Start offering your customers a unique experience in order to outperform expectations with the #1 Cloud Software for Conversational Commerce.Sign Up to the PlatformDiscover Our SolutionsLatest ArticlesThe Top 5 Benefits of E-TicketingSep 02, 2021 • Latest NewsDigitization is shaking up the world of traditional paper ticket sales—and that’s a good thing! Ever since smartphones hit the market in 2007, people have quickly embraced the idea of using convenient digital alternatives. Now, when you want to attend a concert or festival, all it takes is a few taps on your screen and your e-ticket is at your fingertips, ready to be scanned when you enter the venue. But the benefits of e-ticketing don’t stop there. Let’s take a look at the top 5 benefits of e-ticketing for event organizers and attendees.Platform Updates: August 2021Aug 24, 2021 • Latest NewsEvery day, over a hundred developers work hard to improve the CM.com platform. In this update, you can read everything about the latest changes.7 Tips to Improve Your eCommerce Customer ExperienceAug 18, 2021 • Latest NewsToday’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 7 ways to improve your customer service experience and retain more buyers.Multi-Factor Authentication Use CasesAug 12, 2021 • Latest NewsMulti-factor authentication, or MFA, is one of the most effective ways for businesses to protect their systems and customers’ online accounts from hacking, spamming, data theft, and more. Let’s take a look at some common multi-factor authentication use cases in high-risk industries that could benefit from using MFA in their security protocols.WhatsApp Chatbot: Best PracticesAug 12, 2021 • Latest NewsPretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalized user journeys and automation to really get the job done online. But did you know that chatbots can also be employed on WhatsApp?How to Choose the Right Customer Service SoftwareAug 10, 2021 • Latest News Your customer service approach can be a serious competitive advantage. Gartner claims that 80% of companies mainly compete on their customer experience. While Microsoft reports that 96% of consumers say that customer service is a huge factor in how loyal they are to a brand.How can you boost your customer satisfaction and retention rates with superior customer service? With the help of the right customer service software. Encompassing a huge variety of tech — customer service software refers to any tool used to monitor, organize, and address customer service inquiries.In this blog, we walk you through the benefits of customer service software and the factors to consider when choosing a tool for your team.Opt-In Policies for Text Messaging: How to Stay Compliant With SMSAug 05, 2021 • Latest NewsGetting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers. Weighing Up the Benefits of Wet and Dry SignaturesAug 03, 2021 • Latest NewsBusinesses are increasingly adopting dry or electronic signatures in order to streamline the contract process, reduce their environmental footprint, and lower costs.Optimize Your Visitor Experience With the Facebook Conversion API for TicketingAug 03, 2021 • Latest NewsAs a result of consumers continuing to move away from traditional retail in favor of digital and online experiences, the world of advertising now relies almost entirely on data. However, due to the recent shift away from cookie-based server tracking, marketers need to consider more intelligent ad-tracking solutions that track customer behavior in a non-invasive way.The Facebook Conversion API, or CAPI for short, is a new Facebook Business tool that lets you share both online and offline events with Facebook’s server, directly from yours. It’s likely to become the next must-have tool for any ticketing business looking to get a grasp on their customers’ journey and to optimize their ad experience.CM.comGlobal | EnglishSelect your region Choose your regionSelect a region to show relevant information. This may change the language.Our SuggestionUnited StatesEnglishIs your region not there?GlobalEnglishAfrica KenyaEnglishSouth AfricaEnglishAsiaChina??Hong Kong SAR China??IndiaEnglishIndonesiaBahasa IndonesiaJapan???SingaporeEnglishThailand???United Arab EmiratesEnglishEuropeBelgiumFrançaisBelgiumNederlandsFranceFrançaisGermanyDeutschItalyItalianoNetherlandsNederlandsSpainEspañolTurkeyTürkçeUnited KingdomEnglishNorth AmericaMexicoEspañolUnited StatesEnglishIs your region not there?GlobalEnglishIs this region a better fit for you?Go