Sitel

Sitel Group® - Global Leader Contact Center Solutions - - Customer Testimonials Call Center Security and Risk Management Corporate Social Responsibility Facts, Figures and Locations People Leading our Teams Recognition and AwardsApproach Approach Learn more Solutions Solutions EXP+™? creates a robust ecosystem around your individual business needs by harnessing the power of four connected product families. Discover Exp+ Discover Exp+ Contact center services powered by data-driven customer understanding. Uncover insights from across your data sources to drive enterprise-wide decision making. Digital experiences created by data-driven and AI-enabled self-service and automation. Industries Industries Your industry is our expertise. Learn more Insights Insights Stay on top of CX-related news, blogs, white papers, client stories – and more. Learn more Contact Contact Talk to our experts – we are here to help. Websites Jobs near you Our Global Presence Our global footprint makes us one of the few true global players in the industry. We’re present in North American, European and Asian markets. In your language Jobs near you search close search A Better Brand Experience. Delivered. Our Approach Understand What Your Customers Want Gain the insights you need to drive positive impact – delivering what your customers want, when they want it. Learn more Build Consistent Brand Experiences Create and maintain a consistent customer experience that embodies your brand promise across all channels and geographies. Learn more Measure and Manage Work Effectively Identify the metrics that matter and how to use them to achieve your business goals. Learn more Deliver Best-in-Class Experiences Efficiently Driving efficiency to protect your organization’s bottom line and secure your business for the future. Learn more Upskill Your Contact Center Staff A fresh approach to recruitment and training develops the optimum learning experience while reducing burden on trainers. Learn more Manage Contact Center Risk and Compliance Your brand reputation is built on trust. Protect your customer data and remain compliant across your operation. Learn more Saqr Fassi Fehri Global Vice President, Guest Engagement, Care and Contact Centers Accor “We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.” Read More Our Mission We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter. Learn more Fanatical About Your Customers Delivering meaningful experiences on your behalf is our No. 1 priority. Learn more We Innovate So You Can Reach New Peaks We blend the latest digital-first technologies from across a diverse partner ecosystem with the skills of customer-centric pros. Learn more Solutions Built Around You EXP+™ , the enterprise experience platform from Sitel Group, delivers integrated and vertical-specific solutions, tailored to your specific needs. Learn more Driven By Your Success Our success is 100% reliant on your success. That’s why we’re committed to building mutual relationships that reward us when you achieve your goals. Learn more Real-World Insight The latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges. All articles Blog What Is Brand Loyalty? Examples and Best Practice News September 9, 2021 Sitel Group® Named as Finalists Across 10 Categories in the European Contact Centre & Customer Service Awards Blog What Is Digital Transformation? News September 2, 2021 Sitel Group® Completes Acquisition of Sykes Enterprises, Inc. Blog How Social Media Listening Can Increase Customer Advocacy News August 26, 2021 Sitel® Brazil Joins Tent Partnership for Refugees, a Non-Profit Organization that Mobilizes the Global Business Community To Include Refugees Blog What Is Brand Loyalty? Examples and Best Practice Blog What Is Digital Transformation? Blog How Social Media Listening Can Increase Customer Advocacy Blog 5 Steps to Managing Customer Expectations Blog Conversation at HeART in Cali, Colombia: Lots of Local Flavor Blog Digital Transformation: The Future of CX in Telecoms Sorry, there is nothing to display. Report The Race for Customer Loyalty: 2021 CX Trends Report COVID-19: the CX Impact Report Future of Work and Employee Learning Report 2018 CX Index